Christmas Gifts

This time of year is all about spreading love and festive cheer. The team wanted to say a big thank you for all your well wishes, cards and gifts, they are always much appreciated. If there was one thing our team would really love for Christmas, it would be a review if you’ve appreciated the service you have received from us over the years.

We were so touched by the reviews that came through to us earlier in the year and wanted to send a huge thank you to those that left us one.  For those that didn’t receive an email requesting a review or didn’t have time to leave us one, we would be hugely grateful if you would take a few minutes to leave us one now.

As a big thank you please accept this Christmas gift from us (PS please remember pets are for life, not for Christmas)

Welcome to our new staff members- Rachel and Charlie!

Please allow us to make a long overdue introduction to our new team members for 2021, just in time for 2022!!


Let us start with our lovely not-so-new reception team member Rachel.  Rachel joined us way back in February and has done an amazing job at mastering all the complexities of life behind the front desk of a veterinary surgery.  She has spent most of her life growing up on a working farm just outside Witham surrounded by household pets indoors and farm and wild animals outdoors.  If given the option, her pet of choice would be a Highland cow, but for the meantime, she has settled for a Labrador called Kallie and a goldfish.  In reality, she would happily take any animal home!

The shift to join us at Mayne Vets was a bit of a career jump from her previous job.  Having spent 8 years working in childcare with children ranging in age from 6 months to 4 years of age she felt it was time to move into the “fur-baby” department and we were delighted to offer her a position with us.  They say not to work with children or animals, Rachel has now ticked both off her list!

Outside of work, Rachel loves baking for both humans and dogs, and we can all attest that she has made some beautiful cakes since joining the clinic.  She also loves to read and watch football (an Ipswich Town fan).

We couldn’t be happier with how well she has settled into the Mayne Vets team and she would like to pass on her thanks to all our lovely clients for being so patient with her as she learned the ropes.

Our next introduction is Charlie… our new vet.

“Charlie” (because it was too confusing to have another vet called Charlotte!)  first started “seeing practice” with us as a vet student in 2018. We could tell from the start that she would be a great addition to the team and we’re happy to welcome her to the fold when she graduated in the summer of 2021.


Charlie is another local recruit having grown up in Ipswich and studied in London. Her love of animals developed when she started horse riding at the age of 7 and she has always had a pet in the house. Given the space, her pet of choice would be a Polo pony, but at the minute she is trying to make do with Jynxy the cat and Hugo, her 2-year-old miniature wire haired Dachshund. She is also on the hunt for a ragdoll or a black fluffy rescue cat…the list goes on…

Charlie entered the Veterinary profession after a brief stint studying marketing and business. She has described her time studying veterinary medicine as a life-changing experience, sometimes amazing, sometimes incredibly hard, and often tiring, we think she has embraced the step from student to vet incredibly well and is approaching the challenges the veterinary world brings with a smile and a fantastically positive attitude.

Outside of work she is a keen yogi, loves baking and catching up with friends. She likes to horse ride when she can and loves to play polo. She has also been sharing her journey through vet school and her blossoming veterinary career via her Instagram account @vetsurgeondiaries. She tells us she is loving her time here at Mayne Vets and is enjoying getting to know all our lovely clients. We are certainly incredibly happy to have welcomed her to the team.

Pet Health Club, What’s New for 2022

So, way back in 2020 we had “Review Pet Health Club” on our to-do list, and then Covid happened, and life got a little more complicated for us all for a while! But as we begin to (hopefully…. new variants aside) return to normality, we have been looking to see how we can improve our Pet Health Club in the New Year

There are some differences that might be coming sooner rather than later, such as introducing Nexgard Combo spot on to all our feline members. Finally, we finally have a “does everything” spot-on for cats that covers fleas, ticks, roundworm and tapeworm, all in one quick and easy treatment. Many of you will already have been transitioned to this product and are hopefully enjoying the convenience of a single treatment already. If you have any questions about it, please contact the team and we will be happy to discuss these with you.

Our other two new introductions are both associated with a move towards becoming a more environmentally friendly clinic. We are hoping to introduce a delivery service for your worming and flea products direct to your post box. Not only will this be more convenient for you, it will also reduce the “travel time” of the products from production to use reducing the environmental impact. We are also adding a further free of charge bonus.  Via our work with and Investors in the Environment, we are working at reducing the carbon footprint of the clinic. While in the process of reducing our carbon footprint, we are also looking at offsetting the carbon footprint of the clinic.  While doing so we will also offset the carbon “paw” print of our Pet Health Club patients! The team at eco offset have worked out the average carbon footprint of dogs and cats, enabling us to channel money towards environmentally sustainable projects that we will share with you, our Pet Health Club members, when the new scheme is launched.

So, please keep an eye out for any emails coming your way in the New Year. At this stage, we are planning the relaunch for March/April depending on what chaos 2022 brings, but we will keep you updated as plans develop.

Mince Pie Madness

Christmas has arrived and at Mayne Vets that heralds the arrival of the “I’m really sorry but my dog has eaten…” calls. 

Unfortunately, as much as we all love Christmas, it is a time to be extra careful around your pets. Mince pies have taken an early lead this year with the lovely Cody and Dave pictured below have snuck in a pie or two already. However, we also normally expect a late surge of chocolate poisoning in the fortnight leading up to Christmas.

So as a little reminder of what to be wary of lying around the house at Christmas:

Grapes, raisins, currants, and sultanas:

There are so many things around at Christmas time containing grapes and raisins that sometimes it seems they are everywhere. The other difficulty is that the toxic component to these products is poorly understood. We do know that toxicity can cause vomiting, diarrhoea, and kidney failure, but there is no known correlation between the amount eaten and the toxic effects.  This means that some pets may not show any symptoms, while another pet ingesting the same amount may end up hospitalised on intravenous fluids. Similarly, a pet may have eaten raisins before with no clinical effect, but then develop clinical symptoms the next time having eaten a much smaller amount. 


What would Christmas be without a box of chocolates!  Unfortunately, the theobromine in chocolate is poisonous for both dogs and cats (although cats are normally far too sensible to eat chocolate!). The symptoms of chocolate toxicity can vary from simple vomiting and diarrhoea, through to twitching and seizures, right up to organ failure. Luckily, there is a much clearer correlation between the amount of theobromine ingested and the toxic effect, so it easier for us to know how much treatment a patient will need. Having said that, it is always far better to make sure you do not leave chocolate unattended… we always feel it is such a waste to see it lying in a pool of vomit at the veterinary surgery!

Onions and Garlic

Again, another food toxicity for both cats and dogs in all forms. The toxin in these foods attack red blood cells and can be harmful whether eaten raw or cooked. So, watch out for the stuffing and the gravy, and keep an eye on who is munching the leftovers and “cleaning” the plates.


Don’t forget festive plants such as Mistletoe, Ivy, and Lillies. All to be found at Christmas time and all can result in an unwanted trip to the vet. Mistletoe and Ivy can both cause gastrointestinal symptoms, but Lillies are the biggest worry as they can cause seizures and can even be fatal to cats. Best to keep these out of reach of your pets too.


Foods, plants… what else do we need to avoid?? Well, nothing too much, except Christmas cracker toys, tree decorations, silica gel sachets, candles, tinsel and ribbons… all of these have had to be surgically removed from a beloved pet’s intestine at some stage over Christmas. Surprisingly, ribbons are the ones that can cause most trouble as, they tend to cause most damage to the intestines if swallowed.  Not to be outdone, cats are the most common culprit here, those ribbons are just too tempting to pounce on!

As always, if there are any concerns with any of the above, please contact us, or our out of hours team at Vets Now, straight away. We hope we haven’t made you want to cancel Christmas; we certainly plan to have a chocolate and mince pie fuelled Christmas break! But just note of caution to be wary of what is lying around at pet level because nobody wants a trip to the vet at Christmas time!

New Staff Members

We are very pleased to introduce our two newest team members, both of whom you may have already met as they are not all that new to the clinic!


Sophie is our newest vet and joined the practice in August.  However, many of you may recognise her as she has been seeing practice with us for over seven years now, throughout both school and university!  Having graduated from the University of Nottingham earlier this year we were delighted to be able to offer Sophie a position on our team as we already knew she was going to be a fantastic vet!

But what else is there to know about her?  Well, she’s originally from the area and, having graduated from Nottingham, she was keen to move back and is now living in a village just outside Colchester.  However, she has not moved back alone!  During her time at university, she and her housemates adopted a cat called Tiggy.  Tiggy very quickly formed a deep bond with Sophie (most likely because she was in charge of feeding her!)  and now she never leaves her side when she’s home.  Sophie also has a soft spot for rabbits and has had several as pets over the years.

Outside of the world of veterinary medicine and pets, Sophie really enjoys cooking and regularly creates new dishes for family and friends.  Her best lockdown purchase has been a new pizza oven which she has been using as much as possible.  She has always loved to bake and is working on perfecting her sourdough loaf.  In addition to cooking, she also enjoys keeping fit and healthy by playing many sports, including netball, swimming and skiing and she has completed a couple of half marathons.

Rebecca A

So Rebecca A is now the third Rebecca we have in a clinic of 16 staff members!  If in doubt, call for a Rebecca, someone will come!  

Again, she is a not-that-new newbie.  Rebecca first officially joined us back in 2017 when she started the 5-year long journey to become a Registered Veterinary Nurse (RVN).  The first 2 years are spent gaining a level three advanced diploma in animal management with a one day per week placement at a veterinary practice.  However, the next step is a three-year course as a Student Veterinary Nurse at the end of which you can apply to the RCVS to become a RVN.  This involves a full-time placement at a veterinary practice with one day a week spent at the college.  Unfortunately, as this training is much more intense, we are only able to offer one student nurse position at the clinic at any one time so Rebecca has been patiently waiting for a year for a position to become available.  We are delighted to announce she has now been able to start her course and you can expect to see her smiling face around the clinic much more

As for pets, her first pet was a Golden Retriever called Benson, so she will always have a soft spot for Golden Retrievers! However, typically vets and nurses end up taking home the waifs and strays from the clinic and Rebecca is no exception.  Her cat, Oscar was brought into the clinic having been rejected by its mother and hand reared by one of our nurses, Ricardo (see “Oscar turns One” for the full story!).  When he was healthy enough to go home, Rebecca couldn’t resist him and so has now added “shy cats” to her list of animals she has a soft spot for.  We suspect that list will only get longer with time!!

We couldn’t be happier to have Sophie and Rebecca join our team and we hope you will join us in welcoming them to our clinic.

Spike – Our Brave Patient

Spike Whitbread, 2yo British blue RTA cat

Spike’s year did not start the way he hoped! On the 1st January, he was found at the side of the road by a member of the public, following a suspected road traffic collision. He was rushed to VetsNow by these good samaritans and received stabilisation treatments for significant head trauma. Fortunately, Spike had a microchip and his owners had their contact details up to date so they could be traced. Unfortunately, he had a fractured jaw and damage to his left eye.  The swelling to his face was so bad it took some time before the full extent of his injuries could be established. 

When he came to Mayne vets, we continued the treatment and investigations. He had multiple jaw fractures and was unable to eat.  One of our vets managed to stabilise the fractures and a feeding tube was placed in the side of his neck.  This allowed us to feed him and give oral medication without him moving his jaw, giving it time to heal. The swelling to his eye was still very significant making it difficult to fully assess, although we were all very concerned at the extent of the damage. Spike was stabilised enough at this point to head home, and his owners did a fantastic job of nursing him! Our nurses taught them how to use his feeding tube, keep the surgical sites clean, monitor for infection, give medication, apply multiple eye drops – the list goes on! We saw him for regular check ups to assess how he was improving.

After a week, Spike decided he had had enough of his feeding tube and decided to remove it. He had been starting to vomit and the decision was made to refer him to Dick White Referrals. There he had further investigations which found he had inflammation of the stomach, intestines and oesophagus. More medications were needed to treat these problems and Spike managed to start eating/lapping up a liquid diet without the need for a feeding tube. Whilst at DWR an ophthalmologist confirmed our fears, that there was nothing that we could do for his damaged eye, and the best option was removal. Spike was sent home to his owners after a couple of days of treatment at DWR to continue healing and prepare for a major surgery. 

6 weeks after the initial accident, was the day of Spike’s enucleation (surgery to remove his damaged eye). This is often a difficult surgery for any owner to come to terms with.  Luckily our patients take it in their stride, and are often much happier once the eye needing removal has gone. They bounce back incredibly quickly and adapt amazingly well to having a decrease in vision. Spike’s surgery went very well.  While he was under anaesthetic we also removed a tooth which had been fractured in the accident, and had a thorough check of his jaw fractures, which were all healing perfectly. 

Throughout his time with us, VetsNow and DWR, Spike was a model patient, tolerating everything we asked of him. Cuddles, purrs and head rubs were in constant supply from Spike, in spite of everything he was going through. This was a story with a happy ending, unfortunately they do not all end this way. Spike’s owners had kept his microchip details up to date.  This meant they could be contacted when he was initially found and Vets Now had full permission to initiate treatment promptly. Spike’s owners also had good insurance for him.  As we are all aware, medical care does cost a lot of money, especially when it involves out of hours and specialist referral centres.  Luckily, Spike’s insurance meant the medical and surgical treatments needed were possible without having to worry about finances.

Since then, Spike has continued to heal well and we hope he manages to keep himself out of any further trouble.  It has been an honour to treat him and the team are so pleased to have been able to help him recover back to his normal self.

Five Top Pet Insurance Tips to Remember in a Recession

As 2020 finally starts to draw to a close and an end to the Covid-19 nightmare suddenly seems to be one step nearer, it might be a good time to take stock and look forward to the challenges that still lie ahead.  While we will all be delighted to (hopefully!!) see some return to normality at some stage in 2021, we must also acknowledge that Covid-19 has left a recession in its wake.  We, as pet owners and veterinary professionals, may have to face some very difficult decisions over the coming months as money remains tight for a lot of us.  Many of those decisions are going to be emotionally heart breaking for both owners and veterinary staff alike but we can prepare for them and hopefully we can avoid having to make too many difficult choices.

The solution?  Insurance.  Unless you are fortunate enough to have several thousand pounds sitting in the bank on the off chance your pet may get sick, it is really important to have good quality Pet Insurance.  We appreciate it does seem like it’s an expensive investment, but at some stage it may well be worth it.  We ask you to consider the cost of insurance for a pet as you would the cost of pet food.  A necessary cost for the health of your pet, in the same way you consider car insurance a necessity for your car.  

However, the world of Pet Insurance can be confusing and there are some key points that owners need to understand about pet insurance to ensure it is there for them and their pet when they need it:

  1. It is really important to have insurance cover that will cover a condition “for life”.  Not just the “pet” for life; but the “condition”.  That way, if your pet develops diabetes at 5 years of age, the costs (up to £100-200 per month) are still covered at 8 years of age and onward.
  1. If you have opted for a “condition covered for a year”, aka an annual policy, make sure you understand the policy fully.  Is the condition covered for 12 months from time of diagnosis, or is it only covered up until the policy re-news?  A typical example of this could be if we find a lump on a dog at its annual health check.  Many owners prefer to hold off on surgical options to see how quickly the lump grows.  However, if the lump grows and you decide to go ahead with surgery following the next year’s health check, you may discover the condition is no longer covered.  It is important to know what you’re covered for and when that cover runs out
  1. Ideally you want your pet to be covered for at least £6000-£8000 per condition per year.  But the more, the better.  If anyone is a fan of Supervet, they know the costs of seeing a specialist will burn through £6000 fairly quickly!
  1. Don’t shop around.  Many of us are used to shopping around every year for the cheapest car or home insurance quote.  However, doing this with pet insurance is risky.  When you switch providers most policies have a clause that prevents them from covering any pre-existing issues.  When we submit an insurance claim, one of the first things the company will do is request a full clinical history (which they are entitled to request).  If they then link the issue we are claiming for to an issue the pet had prior to starting the insurance with them, they will not settle the claim
  1. Don’t cancel.  Yes, the insurance company will increase the premium and/or the excess as your pet gets older.  Yes, you may have had insurance on your last 4 pets and never needed to use it.  Yes, your cat may never go outside.  And yes, we are in a recession and money is getting tight; but please don’t cancel your insurance.  The cost of insurance goes up with older pets because older pets get sick and need treatment.  We often hear of owners opening a policy when they get a puppy or kitten, be lucky enough not to need it for 10 years, just to then cancel it when they’re likely to need it the most.  And regardless of the age of the pet, there’s no harder discussion in the veterinary world than trying to balance up “what can be done” with “what can we afford to do”.

We hope these tips have been helpful.  It’s hard to write an up-beat and cheery article when discussing pet insurance and recessions, but we are always keen to help our clients ensure they have the right protection in place when they need it.  For a happier view on insurance why not have a read of our article about Spike, he had a start to the New Year that nobody would want but is back to loving life after some wonderful care from the team here at Mayne Vets as well as some excellent nursing care at home from a very loving (and relieved) family!

Separation Anxiety – tips and how to tackle it

This is a condition that can affect both dogs and cats. It can be very distressing for both our pets and owners alike. Separation anxiety in pets is triggered by distress from being separated from their owner with whom they have a strong bond. Dogs especially are very social animals so being alone does not come naturally for most of them. This disorder is more commonly seen in younger dogs but can occur at any time in a pets life, especially during a period of change.

During this pandemic our lives have been affected in many ways. This in turn, has affected our pets.  Where a lot of pet owners would normally be away from home due to work and life commitments, they are now at home with their pets much more.

Our pets can react to this change in different ways. Most of our pets will be very happy to have us around more and enjoy all the extra affection and quality time.  However, a few may find the change harder to adjust to. They may find the new routine disruptive and even potentially stressful. In these cases, it is good to try and give your pet a little space every now and again. 

Alternatively, they may have become more dependent on our companionship causing a potential problem when life begins to return to “normal”.  Or you might have purchased or rehomed a pet during lockdown, and their entire experience in their new home has been with family members in the house.  Now that a lot of us have returned to school and work, we are expecting to see more separation anxiety issues developing.  

Our pets are very sensitive to our emotions and sometimes, if we are finding a situation stressful, they can end up feeling more stressed, anxious and unsettled as well. As we (hopefully!) move towards a return to normality, we may find that our pets find this hard to deal with.  They have become used to, and enjoyed, our constant company and attention; but this may lead to signs of separation anxiety as they struggle to adjust to the change.

Signs of separation anxiety show in a range of signs but common behaviours observed are as follows:


Destructive or disruptive behaviour, barking, howling, pacing, salivating, panting, drooling, trying to escape, digging, urinating, defecating inappropriately and perhaps even eating their own faeces.


Urinary spraying, inappetence, destructive behaviour, excessive vocalisation.

If you have noticed any of these signs, then there is a possibility that your pet may be suffering from separation anxiety. However, it is worth noting that some of these signs can also be due to an underlying medical issue that needs addressing. Our vets are always on hand to give your pet a health check if you have any health concerns before presuming the cause is separation anxiety.

If separation anxiety is believed to be the cause, then there are things that can be done to help your pet feel safe and secure when you are not around. The aim is to teach your pet that being alone is a positive experience where they can rest and relax, rather than feeling scared or like they are being punished.  Treating separation anxiety normally involves a multi-layered approach using training and behavioural techniques alongside pheromones, calming supplements and acupressure vests if indicated. This process should be done gradually, and each pet will respond at their own pace, so it is important to give them time and to not rush the process.

Tips to help. 

  • Ensure your pet is getting enough mental and physical stimulation.  A tired and content pet is more likely to settle.
  • Prepare a ‘safe’ place for your pet to be left alone in (bed area, cat hide, dog crate) and line with a piece of clothing that has your scent
  • Provide environmental enrichment (leave a radio on at a low volume, puzzle feeders, food filled toys like kongs etc) 
  • Spray bedding with a pheromone spray, give calming supplements or place acupressure shirt if using 
  • Minimise environmental stressors, such as dogs reacting to passers-by, or cats reacting to other cats in their territory (curtains can be closed etc)
  • Remember to always provide fresh water

When starting to acclimatise your pet to being left alone; initially leave your pet for only a short period of time whilst you are still in the house (go into a separate room for example).  This can then be built up for longer periods of time and progressed to leaving the house from short to longer durations of time.

If you are still in lockdown, pre-empting your return to ‘normal’ could minimise the onset of any signs of separation anxiety. Start introducing your pets to alone time well in advance using the tips above.

Separation anxiety can be quite complex to treat and working out triggers and tailoring treatment to the individual pet will have maximum impact on treating it. Please don’t hesitate to call us at the clinic for further guidance and we can also direct you to local behaviourists who can support both you and your pet during this time if needed.

COVID19 Update and Protocols – Nov/Dec

As a practice we would like to thank you all for your patience and understanding over these past difficult months. We know things have been tricky for everybody as we have all had to learn to adapt to the ‘new normal’ we have been presented with. We don’t know how long this situation will last and we wanted to give you a quick update on how we as a practice are trying to keep up with the changes.

We are keeping up to date with the advice and guidelines issued by the government, Royal College of Veterinary Surgeons and the British Veterinary Association. Our ultimate aim is to keep our patients, clients and team members as safe as we can in the current climate, whilst still providing the quality of care that we pride ourselves on. If you have come to the practice recently, you will have seen some of the measures in place, including a one-in-one-out policy for clients coming into reception, one way system in the practice, the perspex screen at reception and the masks and visors worn by team members. We are also offering telephone and video consults and posting medications when needed.

Currently we are operating as two separate teams in the practice so that in the event of one team member falling sick and their team having to isolate, we will always have the other team to operate the clinic. As I’m sure you can understand, this means that we cannot offer the normal number of appointment and surgery slots. With that being said, over the past couple of months our team has worked incredibly hard and managed to catch up with the backlog of vaccines and routine surgeries that were delayed due to the lock-down. However, working in teams also means other systems such as repeat prescriptions and reporting results are taking slightly longer than usual.

With repeat prescriptions we are now asking for 3 working days notice to have your repeat medications ready. With results, we are now asking you to allow up to seven working days to receive results. We will do our best to relay your pets results as speedily as we can and we have members of staff working from home to try and aid in this, but would ask you to allow 7 working days before calling the practice to request results. If there are urgent results that need to be relayed quickly, these will be prioritised. If you join ‘PetsApp’ it will allow us to relay routine results more quickly to you, please speak to a member of our team to find out more.

There is a lot of uncertainty over the weeks and months to come with what infection rates will do, whether there will be another lockdown (national or local), what restrictions may be introduced or relaxed. In this fluid situation, it is important that we are quick to adapt to changes. Regarding when owners will be able to accompany their pets to their appointments, we have no current plans to reinstate this.  We know this is an area that many owners find concerning, but there are three reasons why we feel it appropriate at this stage:

  1. To reduce stress to the patient and to help our vets maintain social distancing.  In the consult rooms, with owners present, pets are naturally drawn to their owners for comfort and reassurance.  This makes it impossible for our vets to maintain a safe social distance from owners when trying to perform a clinical exam. If we were to remove the pet from the owner and have the owner stand at a safe distance for the exam, most pets would be frantically trying to get back to the owner while they are within sight.  However, during the last few months, we have almost universally found that, when leaving owners out of the consult room, most pets are very happy to interact with the vet and nurse performing the exam.  Rest assured your pets are well looked after during their visits to us. We have found that many pets, who are usually very shy with us, have actually come out of their shells. This is obviously not always the case, and those who are still a little worried are often comforted and restrained by one of our amazing and highly skilled nurses. 
  1. To protect our team.  We have a duty to minimise contact and enforce social distancing wherever possible. We are following guidelines to carry on providing veterinary services in the safest way possible.  This helps to ensure the health of our team and their continued ability to provide care for your pets
  1. To protect our clients. For many clients, coming in contact with the team at the practice is the most contact they have outside of their own social bubble.  If a team member does get sick, the last thing we want to do is spread that infection to our clients.  A 2-3 minute chat outside with masks and visors on is far safer than a 15-20 minute consultation in an enclosed environment.  

For those who are still very worried (whether it be a pet or owner!), we are also offering telephone or video consults as an alternative to physical consults. This may not always be appropriate but one of our reception staff will be happy to discuss whether this is an option for you. 

We have also introduced PetsApp, which we are very excited about. This app, that you can download to your smart phone, enables you to contact us via messaging to order meds or book an appointment; it helps us to provide video consults; and when your pet is in the hospital with us, we can give you updates and photos through the day!

So, what can you expect during your appointment at the moment? As always, we would ask if you could contact us to arrange an appointment prior to arrival. 

  • When you arrive, you will notice numbered parking bays. Please make a note of the number, come into reception and let the team know that you have arrived and which bay you have parked in. 
  • We have a one-in-one-out policy, so if you can see someone in reception, please wait outside. We would ask that when you come indoors you wear a mask or face covering that covers your mouth and nose in accordance with government guidelines. 
  • You will then be given a pre-consult questionnaire on a clipboard and pen (both of which are disinfected between clients) and asked to complete the form.  
  • Once completed, hand it back to reception and we will give you a bleeper.  
  • At this stage we will ask you to return to the car or wait in the covered waiting area outside.  When the vet or nurse is ready for your appointment, the bleeper will activate (you can turn it off by pressing the button on the side).  Please make your way back to the marquee area with your pet to meet the team member. 
  • The vet or nurse will then take your pet into the practice to perform a clinical exam and any additional investigations that are needed. Please bring a mobile phone with you and keep it free so that the vet can call during your appointment if they need more information or consent for tests/treatment. 
  • Once the consultation is completed, the vet or nurse will return your pet to you, let you know what they have found on exam, and what treatment is needed. 
  • We would then ask that you return to reception to collect your medication and pay. 

If, however, you do not feel comfortable to come into the clinic, just let us know when you’ve arrived and one of our team will meet you in the car park

Finally, one of the biggest concerns we have been faced with at this time is when it is time to say goodbye to our pets. Previously we have always tried to accommodate special requests as much as possible. Due to Covid19 we are currently unable to offer home visits for euthanasia. If you are in the unfortunate position of needing your pet to be put to sleep, please speak to one of our team to discuss what options are currently available. We will still treat this difficult decision with as much sensitivity as possible. 

As the situation evolves, we will keep you up to date with the changes we are making to maintain government guidelines. For up-to-date information, please keep checking our Facebook page. Keep safe everyone and we hope to see you in the clinic soon!

Update on Covid-19 Vaccinations and Neutering

Over the Easter weekend the Royal College of Veterinary Surgeons and the British Veterinary Association have updated their advice and guidance towards vaccination and neutering of domestic pets.  Over the first three weeks of the lockdown their advice has been to stop all vaccination and neutering in domestic pets to minimise any unnecessary human contact.  However, as it is becoming clear that the need to maintain social distancing may be here for several months to come, the advice has been updated in a way to better help us balance pet health with social distancing.  They have been very clear that we are not yet in a situation that we should be resuming vaccinations and neutering as normal.  But we can resume vaccinations of those most at risk. 

We have tried to clarify those we feel fit that category below: 


We are currently working through the list of vaccine appointments that we have had to postpone over the last three weeks to prioritise which pets need vaccination most urgently.  If you have had a vaccine booked with us, we will call you over the next month to organise if or when it should be done.  We will be prioritising via the criteria below.  If you have not had a vaccination booked with us, but after reading the criteria below you feel your pet requires a vaccination, please contact the clinic.  Should you have a vaccination appointment booked, please let us know if anyone has shown any symptoms of coronavirus in your household before attending the clinic, and follow all instructions with regards to social distancing given to you when the appointment is booked.  We are not currently allowing clients into the building with their pets, clients need to remain in their car while their pets receive treatment at the clinic. 


We are entering the season that myxymatosis and viral haemorrhagic disease reach their peak.  As these are both deadly diseases in rabbits we would recommend all rabbits resume vaccinations as normal to help protect against these diseases 


We will resume vaccinations for kittens and first year boosters.  Adult cats should be vaccinated on a risk basis only.  If it has been over 15 months since their last vaccination AND they regularly go outdoors where they might be mixing with other cats, we would consider boosting their vaccination (provided they are of the temperament that the vaccination can be given with minimal restraint). 


We will be resuming vaccinations for puppies and first year boosters.  Again, adult dogs should only be vaccinated on a risk basis.  The “Core” vaccinations for dogs (parvovirus/distemper/hepatitis) last for at least 3 years in most dogs.  It is leptospirosis that the immunity is thought to drop off after 13 months.  Sources of leptospirosis include exposure to rat urine, and so dogs with access to areas with higher concentrations of rats are more at risk.  If your dogs vaccine has lapsed by more than 13 months AND your dog is unavoidably in areas such as stables and farms or regularly swims in rivers; we will consider updating your booster vaccination (provided your dog is of the temperament that we can do so with minimal restraint). If you are able to avoid these areas, it might be better to help us maintain social distancing and restart your dogs vaccination later in the year.  We will do this at the same price as a normal vaccination. 

Rabies Vaccination 

The RCVS and the BVA recognise it might be important to carry on rabies vaccinations for those owners that have pets that might need to travel to repatriate to their own country.  It would be better to maintain those vaccines than to have to restart and possibly blood sample those pets at a later date.  To clarify this issue, this is for pets that would need a rabies vaccination to travel home, not to maintain a rabies vaccination for pets that might holiday in the EU at some stage. 


Again, neutering will only be considered if not doing so will put a pet at risk.  So, for example, we will consider neutering a male and female kitten in the same household; rabbits if they are in a multi-rabbit household; or a female dog before it approaches its second season.  However, we would most likely not neuter an entire male dog currently living in a house on its own.  If you would like us to consider whether your pet needs to be neutered please contact the clinic. 

Finally, we would like to thank you all for your understanding and patience.  We are all very aware at the clinic that these are uncertain times and a lot of people are stuck in difficult circumstances.  However, we are very grateful that the majority of our clients have been incredibly patient and understanding with us.  We will continue to keep you updated as best as we can through these next few months.  In the meantime stay home and stay safe. 

Best wishes  

From all at Mayne Vets