Back in July, our receptionists spent 7 hours during the hottest day on record sat on a bus learning how to improve your client experience.
Whilst the roads melted, train tracks buckled and most people were told to stay at home – definitely no dog walking – our crew stoically sat in Fillpots Garden Centre Car Park to work with Alison Lambert of Onswitch to learn new ways of making our clients (and their pets) visit to the veterinary surgery as pleasant as possible.
In the afternoon the nursing team joined the receptionists, mainly for some ice cream, but also to learn more about the relaunched Pet Health Club with Easy Direct Debit. When the team returned from the bus they were all a little hot and bothered, but it was great to see how enthusiastic they were about the experience and how keen they were to implement fresh ideas to improve our service.
Continued Professional Development is something that Mayne Vets are really keen on encouraging. It is a requirement that nurses under take 45 hours of CPD in any three-year period and Vets carry out 105 hours to remain on the register. During the last few years, we have had staff travel to America, Birmingham, London and now Colchester to expand their knowledge base. In addition we do a lot of in-house training; dedicating an hour every week to hold a team meeting to discuss any issues we may have had that week and brainstorm ideas to improve the service we provide.
There are always new things to learn and better ways to improve our service and we at Mayne Vets are keen to carry on evolving the service we provide.