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Terms & Conditions

Fees

It is our policy that fees are payable in full at time of treatment. This will usually be at the end of your consult or, if your pet has been in hospital, at time of collection.

This also applies for those pets that are insured, we would ask that you settle your bill as usual and then reclaim any fees from your insurance agency.

Your bill will be determined by time spent on a case, drugs, materials and consumables; you will receive an itemised bill detailing all costs.

We accept cash, cheques with valid banker card and credit/debit card payments.

Unpaid Bills

If an account has not been settled within 14 days a reminder will be sent to you. If it is necessary for further reminders to be sent then administration fees will be incurred. We reserve the right to cease work on your behalf should a bill remain outstanding for more than 2 months.

Estimates

We are more than happy to provide an estimate for any treatments or procedures but we would ask you to bear in mind that they are not intended to give an exact figure. Often a pet’s illness does not follow a conventional course and so costs can vary. If we feel the costs will increase significantly we will make every effort to discuss this with you before proceeding further.

Repeat Prescriptions

We would kindly ask for 24 hours’ notice for any repeat prescriptions, all requests need to be assessed by the duty vet before being prescribed. We will sometimes ask that an appointment be made first, this may be to assess your pets need for continued medication, take monitoring blood tests or simply because more than 6 months have lapsed since their last check.

If you prefer to purchase your medication elsewhere then written prescriptions are available for a small fee.

Request a repeat prescription

Comments & Complaints

Your opinion is extremely important to us. If you have any suggestions for improvements in our service please don’t hesitate to get in touch. If a particular member of staff has done a good job looking after you or your pet please let Vicki or Charlotte know so they can pass on the praise.You can also submit a review online.

We would hope that you would never have any need to complain but should you feel let down by us or feel our standard of care has been unsatisfactory then please inform us as soon as possible so we can help rectify the situation.